If you have decided it is time to install a home security system, you have also likely noticed that there are more than a few companies out there providing these services. Many of them are going to offer monitoring, which is a must-have for superior protection.
However, the question is, which monitoring service is the best, and how do you choose? Here you can learn what factors to consider to ensure you choose the right alarm and monitoring service for your needs.
There are two options when selecting a monitoring center:
- In-house monitoring: This is provided by the security company you use.
- Third-party monitoring: This is outsourced by your selected security company and provided by an off-site monitoring center.
Both of these options provide basic monitoring tasks. They can both send notifications of an emergency or alarm, but that is where the similarities end.
The personalization and customer service factor are what sets these two services apart. An in-house monitoring center is able to route any customer inquiries to the proper personnel. A third-party service can’t do this.
Operators and Training of the Monitor Center Employees
Training is extremely important for any monitoring service. After all, these operators are going to be responsible for people’s property and lives. You should make sure the operators are trained in the following areas:
- Use of the automation software
- Information accuracy
- Customer service
- Urgent situations
- Fire alarm and burglar alarm industry
One of the best things you can do when selecting an alarm and monitoring service for your home is to speak with other customers. They can provide invaluable insight regarding the company, services and more.